Terms & Conditions

Order placement

  • Minimum order of USD 3,000.00  per invoice.

  • Minimum order of 30 pieces each style.

  • Samples are supplied only to the frequent buyers for close consideration and quality approval only. The sample may be granted if the buyer place the order and pay the deposit.


Design Modification and Customization

  • The company do accept design modifications and customizations to suit each customer's needs.

  • Some design changes may result in mold modification and development. Any developmental expenses occurred from a new mold will be charged to the customer, unless the minimum order quantity requirement of 100 pieces has been fulfilled.

  • The exclusivity of the customer's original design will be protected.


Payment Term

A. The following payment methods are acceptable:

  • Cash

  • Bank Transfer or T/T payment.

(* Please note that all bank transfer must be made to Tet Design Co., Ltd. in Thailand. We DO NOT have offshore bank account. Please call to confirm before making any payment.)

B. Procedure

  • 30% Deposit is of the total amount is required as the deposit.

  • The production will begin after the deposit is received with confirmation from our bank.

  • The production lead time is approximately 5 weeks.

  • We will inform the delivery date after deposit is received.

  • Prior to delivery date, the customer will be informed to remit full payment (70% remaining balance) including all additional shipping and insurance cost.

  • Shipment will only be sent when full payment is received.

C. Shipping and Insurance

  • We can deliver the merchandise by the following couriers: FedEX / UPS / DHL.

  • All charges for delivery and insurance are clients' responsibility.


Claim and Return of Goods

  • Customers may claim the company on any damage or defect of merchandise received.

  • Tet Design Co., Ltd. reserves the right not accept any return of goods unless requested in writing indicating the appropriate and acceptable reason by the company.

  • Claim must be made within 15 days of receipt of shipment containing damaged merchandise with written explanation of damage, pictures of the damaged item(s), and a copy of the invoice  to the company.

  • All expenses during the merchandise return will be charged to the customer account.

  • Any damages that occur after use are not valid for replacement.